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Shipping & Ordering Policy

Order and Shipping Policy

1. Ordering Policy

  • The order deadline is every Tuesday, and deliveries begin on Sunday of that week.

  • Orders are accepted through our official KakaoTalk channel, website, or customer service channels.

  • Full prepayment is required at the time of purchase to confirm your order (name, address, phone number, and selected menu items must be provided).

  • Upon successful payment, an order confirmation will be issued via email.

2. Order Modifications & Cancellations

  • Requests for order modifications or cancellations must be submitted at least 48 hours prior to the scheduled delivery date.

  • Requests received after this deadline may not be eligible for changes or refunds.

  • Approved refunds will be processed to the original method of payment within 5–10 business days, depending on the financial institution.

3. Shipping & Delivery

  • Deliveries are made within designated service areas in Canada.

  • Meals are shipped using insulated, temperature-controlled packaging to ensure product safety and freshness in accordance with Canadian food safety standards.

  • Customers are responsible for providing accurate delivery information. We are not liable for delays or losses resulting from incorrect addresses or incomplete information.

  • Customers are responsible for ensuring timely retrieval of packages upon delivery.

4. Delivery Areas & Fees

  • Delivery service is currently available in select regions within Canada.

  • Shipping fees may vary depending on location and will be calculated at checkout.

  • Remote or rural areas may be subject to additional delivery charges or extended delivery times.

5. Food Safety & Storage

  • All meals are fully cooked and delivered chilled or frozen.

  • Upon receipt, products must be refrigerated or frozen immediately.

  • Customers must follow all provided storage and reheating instructions prior to consumption.

  • We are not responsible for food quality or safety issues resulting from improper storage or handling after delivery.

6. Compliance

  • Our food preparation and handling procedures comply with applicable Canadian food safety regulations and public health guidelines.

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